Farley & Hysaw Heating & Air

We had purchased a fireplace insert last year from The Fire Place down 69S and it was installed by our builder last October or November (2024). The owner apparently sold the business to someone else since then. A couple of weeks ago I happened to be standing near the fireplace and noticed that some of the burner ports didn't have flames coming out, so my husband called The Fire Place. Between the two of us it took 3 phone calls/messages, 7-10 days, and prayer 🙏🏼, but we finally got a call back from Luann there who referred us to Farley and Hysaw. I called them yesterday and was told that a technician would come out between 9am-12pm today. At 11:40am I hadn't heard from anyone so I called again to make sure someone was coming. Long story short, Eric arrived around 12:10am and was very personable and polite. He pretty quickly discovered that the issue was with the insert itself (manufactured by FlameGlo). They had failed to drill about 7 of the burner port holes. So he went to his truck, got his drill, drilled them completely, and voila.....flames. 🔥🔥 I'm disappointed in the manufacturer for failing to finish such an incredibly simple part of the job, but I'm thankful that Eric was our technician who was able to correct the issue promptly. He was a super nice, very professional young man, which is a blessing of its own. Would use Farley and Hysaw again in the future. 👍

— L Pope

I cannot say enough good things about Farley and Hysaw!! Heather, in the finance office went above and beyond to help me find financing for a new unit! The guys that put it in accidentally broke a light fixture in the hallway, they went and got a replacement for that one plus another in the hallway so they would match!! Thank you so much for your professionalism!!

— Cathy Odewahn

Farley-Hysaw did a great job installing two new AC units for me today. They were on time and did my installs in about five hours. Every member of their team was courteous and respectful of my property. I can't say enough good things about this company. I highly recommend Farley-Hysaw for any and all of your AC/Heating needs. By the way, the price was very reasonable!

— Bart Tingle