Hansen Super Techs

⭐⭐⭐⭐⭐ I had an excellent experience with Hansen Super Techs! Skylor McDermott was professional, knowledgeable, and extremely courteous from start to finish. He took the time to explain the issue, walked me through the repair process, and made sure everything was working perfectly before leaving. It’s rare to find service that is both efficient and genuinely customer-focused. Skylor’s attention to detail and commitment to quality gave me complete confidence in the work that was done. If you’re looking for reliable plumbing service, I highly recommend Hansen Super Techs — and be sure to ask for Skylor McDermott!

— DAT Hamlet

We recently had our first visit from technician Khaleb, and I can honestly say it was one of the best service experiences we’ve ever had. From the moment he arrived, he was professional, confident, and extremely knowledgeable. He took the time to explain everything clearly and made sure we fully understood what was going on with our system. What truly stood out was how he went above and beyond. Khaleb didn’t just complete the job , he connected with our family on a personal level while still keeping everything professional. He has a natural way of relating to people and making conversations flow, all while tying everything back to the work he was doing. Having someone new in your home can be nerve-wracking, but Khaleb immediately made us feel comfortable and at ease. By the time he left, he honestly felt like family. We are so grateful for his hard work and dedication. If you’re lucky enough to have Khaleb as your technician, you’re in great hands!

— ShanTheBrand

I was extremely disappointed with your tech’s level of professionalism and lack of knowledge. Initially, I was hopeful as he put I. His foot coverings. It went downhill from there. I told what needed to be done (two leaky faucets, two running toilets and one that requires the handle to be held down in order to flush. I purchased an outside an outside sink and simply needed it connected to water. It came with all of the parts. The first thing he did after I told him was to tell me he recommended I replace the entire toilet in one bathroom because it couldn’t be fixed and the entire job would cost approx. $3500.00. I told him To take that off the list. I live in a historic neighborhood and neighbors have toilets that are over 100 years old. My home was build in 1978. Then he proceeded to tell me that the f he repaired everything, but toilet he couldn’t fix, it would be approximately $1200,00. Remember, we’re talking about two leaky faucets, two running toilets and connecting water to a prefabbed outside sink. He told me he could fix the leaky sink so we scratched it from the list. Then he worked on the tub faucet and had to call for backup to help. As for the outside sink. He connected the water, but leaked at the connection and the drain. He told me that I needed and o ring and a new washer for the water intake connection. I asked did he not carry those materials in his truck, he said he would look. While He was looking I saw an o ring laying in the counter next to his pliers. I showed it to him and he said, “oh, that one’s broken”. I deduced that o had an o ring, but he broke it. At the end of the day, he connected the water, but it leaked terribly, both from the water intake connection and the drain. He then went back inside to finish up the leaky tub faucet. Of what I asked him to do he was not able to do any of it to completion so I asked him to just finish what he was working on and give me the bill, which came up to over $400.00. When he said he was finished. He never demonstrated the tub; the only thing he had supposed to have finished and never asked me to come into the bathroom to see it. He left my bathroom in the state I have shown in the pictures. I have designer towels, washcloths and hand towels in that bathroom and I found them on the floor, stained and half hanging from the rack. The counter top had grit and dirt on it and tub still leaks. The young man had the nerve to say, “You seem frustrated?” I don’t if this guy was having an off day or what. But it’s not my intention to pay for his bad day. This was a very bad experience. I called your company because I saw your vehicles towing floats )l live on the parade route. I was extremely disappointed with this experience.

— KARLOS FINLEY