Ace Home Heating & Air Conditioning

I called to repair my compressor, but the salesperson said my R22 system had to be replaced with a new R454B unit for $10,000, assuring me it included everything. When the tech arrived, they added extra charges for new copper lines and damaged my ceiling while enlarging the attic entrance. The technician said he had received approval from his manager to cut the ceiling and assured me the company would cover the repair. It’s been two weeks and, despite multiple calls, no manager has responded or scheduled the fix. I later had to call again because my heater stopped working, even though it was tested before the installation was completed. The day after the installation, two people claiming to be state auditors entered the attic and left without any signatures or documentation. They said we’d receive a report, but two weeks later, nothing has been provided. Our home cameras also show the woman taking video of my wife without consent. When the technician returned to repair the heater, he said the system had been tampered with and found loose wires — the only people up there were the supposed auditors. This company is sloppy and unprofessional. I do not recommend doing business with them. If you do, record everything, verify IDs and badges, and document all interactions.

— Osvaldo Bernal

I highly recommend Ace for anyone needing to have their AC unit worked on. Our repairman Ruben was able to quickly repair our AC unit on one of the hottest days of the year. He took his time to diagnose and explain everything to me, and was considerate of our needs and budget. He found solutions for a difficult situation quickly, and I will be calling Ace again for any future AC repairs. Thank you Ruben!

— Dark Isle Bagpiper

Left a very good job did work on team very clean. No issues at all. Thermostat works and looks fantastic. Really recommend their work. !! 👍

— Cesar Zavala