Reliable Air Mechanical, Inc

Phil & his crew did a phenomenal job in replacing our old gas furnace with a new Bryant heat pump system. Right from start to finish, Phil was very responsive to all our questions, quickly setup a date and the work was done within 3 days. His crew did a fantastic job in our attic and left the area spotless. We are very pleased with their service and professionalism and would highly recommend Reliable Air Mechanical. If you're in the market for anything HVAC related, look no further.

— Sindhu BM

Highly Recommend Reliable Air Mechanical! We recently had our entire HVAC system replaced by Reliable Air Mechanical and could not be more pleased with the experience! They installed a new Bryant HVAC system for us, and the entire process was seamless and professional. From the initial contact to the final inspection, their team demonstrated professional behavior and expert knowledge. They showed up on time for the installation and completed the work efficiently and meticulously, ensuring everything was running perfectly before they left. What truly set them apart was their pricing. We received multiple quotes, and Reliable Air Mechanical offered an incredibly reasonable price—significantly lower than the competition without compromising the quality of the equipment or the installation. If you are considering an HVAC replacement, I strongly recommend that you ask Reliable Air Mechanical for a quote. We saved a significant amount of money and received top-tier service. You will not be disappointed!

— Anirudh Badia

After reviewing the Yelp reviews and ratings, I purchased a new HVAC system with this company in September 2021. I paid to relocate the furnace to the attic and install a new AC unit in the backyard. Their service was amazing in the beginning. They were very pleasant and great at communicating via email. It only took about 3 days to install everything. Once I paid them, things took a turn because the HVAC system started having issues. I paid a large sum of money to a professional for everything including passing the inspection, but it did not happen the first time. It took some time for them to correct it as they were trying to put the responsibility onto me by having me contact PG&E to fix the pipes. This is their expertise. They eventually installed another pipe along the old pipe that connected the HVAC system to outside and it passed the second inspection. I had requested for a more updated thermostat that looked similar to an Ecobee prior to installation, but they forgot and installed the standard one. It wasn't a big deal and I wasn't charged for it so I decided to just keep it. Note: my tenants don't really use the HVAC in general so they didn't routinely check it if it was working until the temperature was too hot during the summer of 2022. That's when they noticed a problem: the AC wasn't working as the living room and some other rooms weren't getting cold at all. I called the company. They sent someone out and it turns out the transformer box was broken so they promptly fixed it. That was great! I was impressed at how fast they were. Even after that, my tenants rarely turned on the AC due to utility costs. In June 2024, the HVAC started to fail again. The warranty for labor was for 3 years (expire in September 2024). The warranty for the parts was for 10 years (expire in September 2031). That means I was still under warranty. I contacted the company of the company in June 2024 because there were still some more issues: - When AC is on, it takes an hour to cool down by 2 degrees. Only some rooms of the house are a little cooler. When heater is on, it takes an hour to get warmer by 1 degree. - Stuffing from tubing is completely exposed (see picture). It was exposed more than 3 months ago when my tenants last checked in March 2024. My tenant had mentioned it at least twice to the HVAC guy, but he only checked the box not the tubing. Per contract, everything was to be replaced. Was the tubing really replaced? Why would the tubing be exposed so quickly? If I'm still under warranty, then it should be fixed. - Lack of communication: during the four months of emailing and phone calls, the secretary told me that the boss will call me. The boss Phil responds via email in October 2024: "Forward her to customer service." No one followed up with me. I called the office again. Boss finally set up a meeting for December 2024 (6 months after I first contacted them about the issues). In October 2024, a staff member came to take a look at the issue and said everything looked great. Nothing was done. I double checked and the airflow wasn't the same in all of the rooms. Some rooms had strong airflow whereas some would have none. In December 2024, the boss came to check the vents and he had agreed that some of rooms weren't getting enough air flow. He sent his staff member over that same day, which was helpful. They said that something was dirty. They cleaned it and now everything is okay. They didn't do anything to the tubing, which is still exposed. They did change the dampers to improve the airflow to other rooms specifically the living room. The boss came over to check himself and agreed with his workers. I came to check two days later. While changing the dampers did fix the airflow to the living room, it stopped the flow in the Master bedroom and another bedroom. I emailed the boss again. No response. No phone call. It's been three months since then. Still no response. I gave up. Overall conclusion: Find another HVAC company.

— Thina Tran